![Frequently Asked Questions]( "Frequently Asked Questions")
- How can I confirm the vehicle's condition?
Professionals inspect all of our stock by our own inspection standards. The condition of each vehicle is specified on the Vehicle Information Sheet.
- How can I get more information about the car's condition I am interested in?
If you have additional questions about a vehicle, email us, and we can send you more real pictures and videos.
- What are your accepted payment options?
Our default payment options are TT(Wire Transfer).
- Are shipping costs and other costs included in the total payment?
It depends on the Incoterms agreed upon between us and the buyers. If the Incoterm is FOB, you will need to handle shipment and inbound custom clearance yourself. If the shipping term is CIF, we would include shipping costs and insurance costs for the shipment, but still, you have to handle the customs clearance yourself.
Please note that shipping costs do not include other shipping-related charges such as inland transportation fees, shoring fees, or other related charges.
CIF stands for (Cost + Insurance + Freight). It includes the vehicle's purchase cost, marine insurance, and shipping fees. FOB stands for Free On Board. It is the price shown on the vehicle product page.
- How will I know when your bank account has received my payment?
It is very important that you provide us with proof of payment to secure your order. Once the payment has been made, please send us a confirmation of payment(normally a bank slip) together with the proforma invoice number. Once our end confirms your payment, we will inform you by email.
Shipment
- Does every vehicle get inspected before they are shipped to me?
Yes. Every vehicle we sell must undergo a rigorous inspection before loading onto Container (or Ro-RO vessel, depending on the situation).
- When will my vehicle be shipped?
The exact date of departure will have to be decided by the shipping company, according to their shipping schedule. Once we receive the bill of lading from the shipping company (usually within a week from the estimated shipping date, we can confirm with you the exact date the vehicle is loaded on the ship. Please wait to receive the departure and arrival date of your shipment from us.
Sometimes, we might contact you to obtain further information before shipment. We will advise shipment details once the vehicle is confirmed for shipment by the shipping companies.
- What is the information required for shipment?
There are three different pieces of information required to confirm the shipment of your vehicle:
Consignee Address: Information of the person shown on the shipping documents. This is the person who will receive the vehicle.
Courier Address: Where shipping document will be sent.
Notify Party: Contact the person at the port of delivery. This is your customs agent in most cases.
Once you have provided this information, we can plan to ship your vehicle and let you know the schedule.
- What are the documents required for shipment?
Original Bill of Lading, Packing list, Commercial invoice, Certificate of Origin, and other documents if required additionally.
- How long does the shipment take?
It depends on several factors: Shipping method(Container or Ro-Ro vessel), Physical distance from POL(Port of Loading)to POD(Port of Discharge), etc.
- What is the customs clearance process?
Once the vehicle arrives at the port, it will be your responsibility to conduct customs clearance. If you are not in a position to clear the vehicle personally, you can hire a local agent to perform customs clearance. Please get in touch with your local customs agent for the necessary steps to be followed well in advance of the arrival of the vehicle. If you do not know the agent, please get in touch with us, and we will provide a list of our preferred agents.
- What will I have to pay once I receive the vehicle?
Upon receiving the vehicle, you will have to pay port clearing costs, import duties and taxes, and any additional fees requested by your government to clear the vehicle. Please consult with local authorities or a customs agent for more details.
- What is "RO-RO" shipment?
Shipment by Ro-Ro (Roll on - Roll off) refers to shipment done with vessels loading and unloading vehicles by driving them into and out of the ship. All vehicles are secured in their respective bays and are isolated from the elements during the sea passage. Such shipment is usually speedier and cheaper than container shipments. Ro-Ro shipments are not available for every destination.
- What is "Container shipment"?
During container shipment, vehicles are loaded and fixed in a container (a big metal box of standard size). Shipment by Container is very safe and covers almost all ocean ports worldwide. It is usually more expensive and slower than Ro-Ro shipment.
As default, we provide quotations for shipments in 20 feet long containers. 40 feet containers are also available on request and might be convenient for purchases of multiple vehicles.
"Vanning" is the process of professionally loading and securing, in place, vehicles inside a container to avoid damages in case of rough weather conditions during the transportation on the vessel.
